ONLINE STORE CUSTOMER SERVICECOLORTEST MERCHANDISE powers online orders for merchandise sold on the LEVITATION online store. Our mission is to provide the best customer service experience possible. While there are standard guidelines, we do appreciate and recognize each customer as a unique individual and are more than ready to help solve the issue. Please review the information below and get in contact if you have a question or concern not addressed here: EMAIL - firstname.lastname@example.org
We can ship to virtually any address in the world. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. One your order is shipped, you will receive a tracking number. Please note that we are unable to provide tracking numbers to some international locations.
How and When will I get my merchandise? Merchandise for Online Stores is generally shipped within 24-48 hours of the time your order was placed. Exceptions to this rule apply when things happen beyond our control, including but not limited to: delays in producing merchandise, merchandise being out of stock, delays in design for new merchandise, delays in shipping/receiving. If you have experienced a delay in receiving your merchandise, please contact us.
REPLACEMENTS & RETURNS
RETURN GUIDELINESIf purchased from the Online Shop, you may return most new, unopened items within 30 days of delivery for a full refund. All items must be returned in original condition, including manufacturer packaging, tags, documentation and any accessories. We reserve the right to refuse a return if the above conditions are not met. We will ship items back to you if they arrive used or abused.
We package and ship items carefully, but unfortunately sometimes damage can occur in transit. If your item has been damaged in the mail we ask that you send photos and a description of the damage. Upon approval a replacement will be sent.
DAMAGE DURING SHIPPING
ONLINE MERCHANDISE RETURNS
We don't accept used or abused merchandise purchased online, but we are happy to help you with any manufacturer defects. To exchange your new and unused item for something else, simply return it for a refund and place a new order through our website. That way you get your new item quickly and avoid the risk of it selling out. Feel free to give us a call to set up your exchange or answer any questions. Please send your merchandise to:
Colortest Merch Attn:
Levitation Merch Returns
675 Pulaski St, Ste 1200
Athens, GA 30601
Once we receive your return we will issue a refund to your credit card. This is only good for orders purchased online. Please note: Merchandise purchased from a concert is non-refundable and all sales are final at the time of purchase. The online shop is not responsible for sales at Levitation events.